Refund policy

At Healthiverse Wellness Private Limited, we understand that health and wellness journeys are highly personal and time-sensitive. This Refund Policy explains how cancellations, refunds, replacements, and rescheduling requests are handled across our programs, diagnostic services, and product purchases.

1. Diagnostic Test Bookings (At-Home Health Tests)

Healthiverse offers at-home diagnostic testing services through partnered accredited laboratories. Once a diagnostic test is successfully booked and payment is completed, the booking cannot be cancelled and is not eligible for refund.

This policy applies because:

  • Lab slots and logistics are reserved immediately upon booking
  • Test kits, phlebotomist scheduling, and backend processing are initiated
  • Operational costs are incurred even if the user does not proceed with the test

Users are advised to confirm availability and readiness before completing the booking.

2. Rescheduling of Diagnostic Tests

Test rescheduling may be permitted subject to partner laboratory policies.

  • Rescheduling requests must be made at least 12 hours prior to the scheduled sample collection
  • Missed appointments or last-minute changes may require a fresh booking

3. Wellness Programs, Coaching and Consultations

  • Session cancellations made at least 24 hours in advance may be eligible for rescheduling
  • Cancellations made within 24 hours or missed sessions will be treated as no-shows
  • No refunds will be provided for missed or unused sessions

Program subscriptions once activated are generally non-refundable unless otherwise specified in a written offer or plan agreement.

4. Subscription Services

Healthiverse may offer subscription-based wellness programs or app features.

  • Subscriptions can be cancelled anytime before the next billing cycle
  • No partial refunds will be issued for ongoing billing periods
  • Access will continue until the end of the paid subscription term

5. Physical Products and Wellness Kits

Due to hygiene and safety considerations, we do not accept returns once wellness products, supplements, or diagnostic kits are delivered.

Replacements will be provided only in the following cases:

  • Product received is damaged during transit
  • Incorrect item delivered
  • Manufacturing defect or expiry issue

Replacement requests must be raised within 48 hours of delivery with clear photographic evidence and order details.

6. Order Cancellation (Products Only)

Product orders may be cancelled only before dispatch. Once shipped, cancellation requests cannot be accepted.

7. Refund Processing

Eligible refunds, where applicable under this policy, will be processed within 7–10 business days to the original payment method.

Refund timelines may vary depending on banking partners or payment gateways.

8. No-Show Policy

Failure to be available for scheduled sample collection, consultation, or coaching session without prior notice will be treated as a no-show.

No-shows are not eligible for refunds, credits, or free rescheduling.

9. Third-Party Partner Services

Certain services are delivered through partner laboratories, logistics providers, and healthcare professionals. Their operational constraints may influence refund, rescheduling, or service delivery timelines.

Healthiverse shall not be held liable for delays or service disruptions caused by such partners.

10. Contact for Refund and Support Queries

For any refund-related queries or support requests, please contact:

Healthiverse Wellness Private Limited
Healthcare Technology Innovation Centre
No. 1, 5th Floor, ‘C’ Block, Phase-II
IITM Research Park, Kanagam Road
Tharamani, Chennai, Tamil Nadu – 600113
India

Email: info@healthiverse.in

We recommend reviewing program details and confirming availability before completing any booking or purchase to ensure a smooth wellness experience.