Privacy policy

Last updated: March 17, 2026

This Privacy Policy describes how Healthiverse Wellness Private Limited (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our website, mobile applications, wellness programs, diagnostic services, health coaching services, subscription products, or make a purchase from www.healthiverse.in (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, subscriber, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices, technologies, services, or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us, including whether you create an account, subscribe to a program, complete health questionnaires, order diagnostic tests, or communicate with our support teams.

Provide, personalize, and improve our Services
Communicate regarding programs, reports, subscriptions, and updates
Conduct analytics, research, and product development
Comply with legal obligations
Enforce platform policies and agreements
Protect the safety and integrity of users and systems

What Personal Information We Collect

Information We Collect Directly from You

Contact details such as name, email address, phone number, and address
Account credentials and profile information
Health and wellness data including lifestyle inputs, symptoms, cycle data, nutrition, fitness habits, sleep patterns, questionnaire responses, and diagnostic reports
Order and subscription details including billing information and transaction confirmations
Customer support queries and feedback

Certain features require you to provide personal information. If you choose not to provide such information, you may not be able to access some Services.

Information We Collect Automatically

We may automatically collect Usage Data such as device information, browser type, IP address, location approximation, app usage behaviour, session duration, and interaction patterns using cookies and tracking technologies.

Information We Obtain from Third Parties

Technology infrastructure and analytics providers
Payment processing partners
Diagnostic laboratory and medical service partners
Marketing and engagement platforms

Any third-party data is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use personal information to deliver wellness programs, generate personalized insights, process payments, manage subscriptions, coordinate diagnostics, and provide recommendations.

Health Personalization

Health and behavioural data may be used to generate reports, dashboards, coaching suggestions, and predictive wellness insights.

Marketing and Communication

We may send newsletters, product updates, offers, and educational content. You may opt out at any time.

Security and Fraud Prevention

We monitor activity to detect unauthorized access, prevent fraud, and protect accounts.

Service Improvement

We use feedback, analytics, and behavioural insights to improve user experience and product design.

Cookies

We use cookies and similar technologies to operate and improve our Services, remember preferences, analyze traffic, and support marketing activities. You may control cookie settings via your browser. Disabling cookies may impact functionality.

How We Disclose Personal Information

Service providers including hosting, analytics, logistics, and support partners
Diagnostic labs and medical professionals for test fulfillment
Marketing and communication partners
Affiliated entities within our corporate structure
Regulatory authorities where required by law
In business transfers such as mergers or acquisitions

We do not sell personal health data.

Third-Party Websites and Links

Our platform may link to third-party services. We are not responsible for their privacy practices. Users should review their policies independently.

Children’s Data

Our Services are not intended for individuals under 18 years of age. If we become aware of data collected from minors, we will take steps to delete such information.

Security and Retention

We implement reasonable safeguards to protect your data. However, no digital system guarantees absolute security. Data is retained only as long as necessary to provide services, comply with laws, resolve disputes, and enforce agreements.

Your Rights

Right to access personal data
Right to correct inaccurate information
Right to request deletion
Right to withdraw consent
Right to data portability (where applicable)
Right to opt out of marketing communications

You may exercise these rights by contacting us.

Complaints

If you have concerns about data processing, please contact us first. You may also approach appropriate data protection authorities under applicable laws.

International Users

Your data may be processed outside your country of residence. We ensure appropriate safeguards are in place for lawful cross-border data transfers.

Contact

Healthiverse Wellness Private Limited
Healthcare Technology Innovation Centre
No. 1, 5th Floor, ‘C’ Block, Phase-II
IITM Research Park, Kanagam Road
Tharamani, Chennai, Tamil Nadu – 600113
India

Email: info@healthiverse.in